Gaming is for fun, not stress. 399et believes every player has the right to play responsibly. Use our tools and guidelines to keep your gaming experience enjoyable at all times.
Why Responsible Gaming Matters
Online gaming has become a source of entertainment for millions of people. But like any form of entertainment, it needs to be kept within healthy limits. At 399et, responsible gaming is not just a policy — it is our commitment to every player on our platform.
399et is a trusted name among millions of gaming enthusiasts across Bangladesh. Every day, thousands of players enjoy slots, Live Casino, Sports Betting, and more on our platform. But one thing we always stand by — gaming should never become a burden.
Responsible gaming means staying in control of your time, money, and emotions. 399et's responsible gaming program is designed to help you maintain that control. Using our tools, you can decide how much time to spend, how much BDT to wager, and when to take a break.
Gaming addiction is a real issue and can affect people of any age or background. However, with awareness and the right steps, it can be prevented. At 399et, we do not just offer games — we care about your overall well-being. That is why every responsible gaming tool on our platform is available completely free of charge.
Remember — there are no guaranteed wins. Always treat gaming as entertainment. Don't chase losses by placing more bets. Instead, set limits and stick to them. That's the core message behind 399et's responsible gaming.
Our Safeguards
Set your own daily, weekly, or monthly spending limit. Use 399et's deposit limit, loss limit, and session limit tools to keep your budget in check. Any limit you set takes effect right away.
Decide in advance how long you want to play. Our session timer will alert you when your set time is up. Spending too many hours gaming can take a toll on your mental well-being — this tool is designed to help keep that in check.
Sometimes you just need a break. Use 399et's cooling-off feature to pause gaming for anywhere between 24 hours and 6 weeks. During this period, your account will be inactive and no bets can be placed.
If you feel gaming is getting out of control, use the self-exclusion option. You can keep your account closed for anywhere from 6 months to 5 years. Withdrawals remain available at any time during this period.
Pop-up notifications at regular intervals will remind you how long you've been playing and how much you've spent. These small reminders help you make more informed decisions.
399et strictly ensures that only users aged 18 and above are permitted to use the platform. Age is verified through the KYC process. Protecting minors is our highest priority.
Verify Yourself
Ask yourself the questions below. If you answer "yes" to even one of them, pause, reflect, and reach out to our support team.
Answer honestly — this is just for you
Set Your Limits
All the tools below can be activated anytime from your account settings. Reducing a limit takes effect immediately; increasing a limit is subject to a 24-hour cooling period.
| Tool Name | Time Limit | Availability |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | For Everyone |
| Loss Limit | Daily / Weekly / Monthly | For Everyone |
| Session Time Limit | Per Session | For Everyone |
| Cooling-Off Period | 24 hours – 6 weeks | For Everyone |
| Self-Exclusion | 6 months – 5 years | On request |
| Reality Check | 30 / 60 / 90 minutes | For Everyone |
| Account Closure | Permanent | On request |
How to Get Started
Log in with your mobile number and password. If you are new, complete your registration first.
Click on your profile icon in the top right corner and navigate to "Account Settings" or the "Responsible Gaming" section.
Choose whatever works best for you — Deposit Limit, Session Timer, Loss Limit, or Reality Check.
Enter the amount or time and confirm. Reducing a limit takes effect immediately.
Once your limit is set, a confirmation message will be sent to your registered mobile number.
If you run into any issues or need to self-exclude, let us know via our 24/7 live chat support.
Safe Gaming Tips
Following these simple rules will keep gaming a fun and enjoyable experience every time.
Recognize the Signs
Any of the signs below are cause for concern. Taking action early is always the best approach.
Unable to pay bills, borrowing money, depleting savings.
Distancing yourself from family or friends, telling lies.
Restlessness, depression, and irritability.
Difficulty concentrating on studies or work.
Being unable to stop playing for hours on end.
Placing larger bets just to feel the same level of excitement as before.
Get Support
If you are concerned about your own habits or someone else's, our team is always here to help.
Reach out via our 24/7 live chat. Our trained team is ready to address any concerns you may have.
Email us at [email protected]. You can expect a detailed response within 30 business days.
If you need professional support for gaming addiction, we can refer you to the right specialist.
If you think someone close to you may be struggling, please let us know. Supporting families is part of our responsibility too.
To close your account immediately, contact us via live chat. Action will be taken within minutes.
We can review your gaming history to help you better understand your playing patterns.
FAQs
Play Responsibly
Gaming at 399et is about more than winning — it's about having a safe and enjoyable experience. Use our responsible gaming tools to play smart and stay protected.