399et Terms & Conditions — Please Read Before Use

1 General Terms & Conditions

These Terms & Conditions form a legally binding agreement between 399et and its members. 399et is an internationally licensed online gaming platform operated for entertainment purposes. Accessing or using this platform means you have read, understood, and fully accepted these terms.

399et reserves the right to modify these Terms & Conditions at any time. Members will be informed of changes via email or platform notification. Continued use of the platform after any changes constitutes automatic acceptance of the updated terms.

• These Terms & Conditions are available in both Bengali and English. In the event of any conflict between the two versions, the English version shall prevail.
• An internet connection is required to use 399et's services. 399et is not responsible for any issues arising from connectivity problems.
• All content published on the platform, including text, images, and graphics, is the intellectual property of 399et.

2 Account Register

To create an account on 399et, the following requirements must be met. These conditions are in place to protect members and ensure the security of the platform.

• Age Restriction: Applicants must be 18 years of age or older to open an account. 399et may request proof of identity at any time to verify age.
• One Account Policy: Only one account is permitted per person, household, or device. If multiple accounts are detected, all of them will be closed and any funds held may be forfeited.
• Accurate Information: All information provided during registration must be truthful and accurate. Providing false information is a direct violation of these Terms & Conditions.
• Account Security: It is your responsibility to keep your password and login credentials confidential. 399et is not liable for any unauthorized use of your account by another person.
• KYC Verification: A copy of your national ID card or passport may be required before withdrawing or when processing transactions above a certain amount.

3 Deposits & Payments

Deposits on 399et can be made easily via Mobile Banking, Nagad, and Rocket. The following terms and conditions apply to all deposits.

• The minimum deposit amount is BDT 500.
• Deposits are usually credited instantly. If there is a delay due to a technical issue, please allow up to 30 minutes.
• Deposits must be made from a mobile banking account registered in your own name. Deposits made through a third party are not accepted.
• Deposits are generally non-refundable once completed, but you may contact the support team in exceptional circumstances.
• 399et reserves the right to place a hold on transactions involving suspicious deposit activity.

4 Withdrawal Policy

The withdrawal process at 399et is simple and transparent. Following the terms and conditions below will ensure your withdrawal is processed quickly.

• The minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 1–24 hours. Minor delays may occur during peak hours.
• Withdrawals will only be sent to the mobile banking number used to make the original deposit.
• Large withdrawal requests may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• If you believe your withdrawal is being held without reason, please contact the support team via live chat.

5 Bonuses & Promotions

399et offers a variety of bonuses and promotions for both new and regular members. Each bonus comes with its own terms and conditions.

• Welcome Bonus: New members will receive a set bonus on their first deposit. A minimum deposit requirement must be met to qualify for this bonus.
• Wagering Requirements: Each bonus carries its own wagering requirement (typically 10x to 30x). Bonus funds cannot be withdrawn until the wagering requirement is fully met.
• Bonus Validity: Each bonus has a set validity period. Any unused bonus will be automatically forfeited once it expires.
• Bonus Abuse: Any attempt to claim bonuses using multiple accounts or false information will result in permanent account closure.
• Reload Bonus: Weekly and monthly reload bonuses are available for regular members, subject to the applicable eligibility requirements.

6 Gaming Rules

Every game on 399et operates according to specific rules. All game outcomes are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors.

• If a game result is voided due to a technical error, the wagered amount will be refunded.
• If your internet connection drops, any active bets will be saved on the server and results will be available once you reconnect.
• Any attempt to gain an unfair advantage by breaking game rules or exploiting software bugs will result in the cancellation of related winnings.
• In Live Casino games, the dealer's decision is final. If a game is interrupted due to connection issues, the applicable rules will be followed.
• For Sports Betting, cancelled matches will result in a full refund of the wager. Live odds may change after a match has started.

7 Responsible Gaming

399et believes gaming is purely for entertainment. We do not want any member to develop a gaming addiction, which is why responsible gaming is a core part of 399et's Terms & Conditions.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Cooling-Off Period: Use the cooling-off option if you need a temporary break from gaming.
• Self-Exclusion: If you feel your gaming is getting out of control, contact our support team to activate self-exclusion.
• No one under the age of 18 may open an account. If an underage account is identified, it will be closed immediately and any deposited funds returned.

8 Privacy Policy

399et takes the protection of your personal information seriously. Any data you provide is used solely for the purpose of delivering our services.

• Your personal information will never be sold or shared with any third party.
• Information may be disclosed to authorities where required by legal obligation.
• All data is protected with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read.

9 Account Suspension & Closure

399et reserves the right to temporarily or permanently close your account for any of the following reasons.

• Registering with false or inaccurate information.
• Operating multiple accounts.
• Attempting to manipulate the bonus system.
• Money laundering or suspicious financial activity.
• Attempting to exploit or hack the platform's software.
• Abusive behavior toward other members or staff.

10 Complaints & Dispute Resolution

If you believe a decision was unfair or you have encountered an issue, please follow the steps below.

• Step One: Reach out to our support team via live chat or email. Most issues are resolved at this stage.
• Step 2: If the issue remains unresolved, request escalation to a senior support manager.
• Step 3: Submit a formal complaint and a written response will be provided within 72 hours.
• When submitting a complaint, please include the transaction ID, date, and a detailed description.

11 Terms Updates & Changes

399et reserves the right to update these Terms & Conditions at any time. Members will be notified at least 7 days in advance of any significant changes.

• The first time you log in after a change takes effect, you may be prompted to accept the updated Terms & Conditions.
• If you do not accept the updated terms, you must stop using the account and will be given the opportunity to withdraw your balance.
• The date of the most recent update will always be displayed at the top of this page.